123 Synchronizer for ACT! and Outlook
For ACT! 2007, 2008, 2009, 2010 and Outlook 2000, 2002, 2003, 2007
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Problem Report Form:

Use the problem report form to report any issues with our software, whether you are evaluating the software or purchased it.

The more information you provide us, the better. The more details you provide us, the higher the chance of us resolve the problem in a timely manner. Otherwise we'll be exchanging emails until the dawn of tomorrow.

Please do not ask us questions re. Blackberry to Outlook sync, iPhone to Outlook Sync or any other sync products that are not ours (we get a lot of those questions). Contact the manufacturers of those products for questions.

We will reply only to problem reports dealing with the synchronization of ACT! data with Outlook using 123 Synchronizer.

If you have reformatted your system and want to re-activate the same license on the same system, do an Email License Activation from 123 Synchronizer and we'll send you activation instructions.

First Name  
Last Name
Organization
Phone
Best Time to Call
E-Mail
SyncCare Number
Problem Description
Product
Build Number
Your License Number
Your Purchase Date
If your purchase date is 6 months from today, you need to purchase an incident report or have a valid SyncCare support contract number.
Is this the original installation? If you have installed 123 Sync more than once, you will either need a valid SyncCare support contract number or purchase a support incident in order to receive customized support.
Your Support Order Number (if any)
Operating System

If Other, please specify:

          
ACT! Version Number
(when applicable)		 The version number may be obtained from the Help->About Screen
ACT Version Number ACT! Build Number
 
   
   
Outlook Version Number(when applicable) The version number may be obtained from the Help->About Screen
Outlook Version Number
Outlook Build Number
   
       
123 Sync Settings Contact Filtering Used

Any other options we should know about:
       
Problem Category

If other, please state:

Problem Description
How Can we Duplicate the problem?


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